Frequently Asked Questions


Who is The Edible Co?

Hello, I am Genevieve Lee - Woon and I am the founder of this small Singapore based independent company. 

 Photo taken from shemeansbusiness.com

Eating healthy for me started in 2004/5 when my father underwent a triple bypass. It was then that I realised the nasties that we consume from products that we buy. Starting the day right is really important and so, granola is our first product with many more to come. Read more about my story and watch a video here 

 

ABOUT OUR GOODS

Where are the products and ingredients from?

Everything is handmade in small-batches in a licensed kitchen in sunny Singapore. We want to go back to the basics, to simplify our lives. We believe in always happy hands instead of machines and so all our products will always have a human touch to it. Our ingredients are sourced both locally and from overseas from good sources. 

Are your products gluten free or organic?

We have a few flavours in the premium range that uses Gluten Free rolled oats. 

Oats are gluten free however, our rolled oats are processed in a facility that also processes wheat, barley, and rye. The gluten in these ingredients can cross - contaminate the oats. If you are gluten intolerance, you are advised to refrain from consuming any oats. We do use some organic ingredients but our product is not certified organic. 

 

Does it contain any preservatives, colourings or stabilisers?

Our goods are made with only the natural goodness, it contains zero preservatives, colourings or any added stabilisers, please be aware that due to our humidity, the nuts and oats will soften over time but totally still edible. 

What is the shelf life of your granola?

As we do not use any dairy or eggs – our goods stay solid for a while. Consuming it before 90 days is the ideal. But come on, they are so good that you shouldn’t be able to resist finishing it. Store in a cool, dry or in an air-tight container or refrigerate for longer deliciousness.

 

SHOPPING

Are your products available at any physical shop?

Yes. Click here for the super spots that carry our goods. 

Is there a self collection option?

Yes. Self collection only on Friday or Saturday between 12noon - 9pm at:

The Pantry by HIC
#B1-K09 Raffles City Mall, 252 North Bridge Road Singapore 179103

*You will be notified via email when your order is ready for collection. 

Are you environmentally friendly?

As much as possible, we try to only use kraft paper bags, re-usable plastic bags and cardboard boxes for transportation. But there might be times when we will need to use some plastic materials so please do reuse or recycle them. 

How long does it take for me to receive my orders?

As our products are always made fresh, we will need an average of 3-6 working days before your order will be ready. 

Why is my orders not going through?

If you are having trouble, email us at hello@theedibleco.com

Will you have any sales?

Subscribe to our mailing list to receive news and happenings. We do have offers throughout the year as well as when you see us in person at markets. 

Can I place an order in advance to be be ship later?

Absolutely! Once you’ve placed your order, email to hello@theedibleco.com with your order number and the date you’d like your package to arrive. We’ll email you to confirm that it’s possible. 

ACCOUNTS

I forgot my password; what should I do?

Don't panic! Just click the 'Forgot Password' link on your login page. If that doesn't work, just email us.

How safe is my personal information?

User data are our top priority at The Edible Co. We will never disclose, share or sell your data to third-party marketers. Find out more about our privacy policy. 

PAYMENT MODE

All payments are processed securely and safely through PAYPAL using your credit card or Paypal account. 

 

 

 


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